We are happy to refund or exchange any items purchased at the ICC Cricket Store within 14 days of delivery, providing the item(s) are in original condition including all tags, labeling and packaging intact. The ICC Cricket Store reserves the right to refuse any refund or exchange should we deem the product to have been damaged or worn. This does not affect your statutory rights.
Please ensure your returns form is completed in full to ensure the quickest possible resolution to your return.
If you cannot decide on an item you would like to exchange you can take a credit to your online account to be used at any time.
Refunds can only be made to the original payment method.
When returning your goods we recommend you use a tracked service with a signature required. We are unable to accept any liability for goods lost in transit while returning to our warehouse.
You can now use CollectPlus to return your unwanted items to us, for £4.49
CollectPlus is a convenient way to return parcels via local shops, petrol stations, universities and shopping centres, and it is a service trusted by thousandsof busy people every day. There are over 5,900 CollectPlus stores, open from early in the morning until late in the evening, 7 days a week.
Simply visit www.collectplus.co.uk/icccricketstore to find your local CollectPlus store and to purchase your returns label for £4.49.
Enter your order number and your email address, then simply buy, print and attach the label to your parcel, ensuring any outbound delivery labels are removed or covered. Drop off your parcel in your chosen store, where you will be given a receipt with a tracking code. You can track your parcel yourself, at www.collectplus.co.uk/track/new.
Please note, you must purchase and stick your returns label to your parcel before taking your parcel into a CollectPlus store.
CollectPlus will not accept responsibility for parcels handed into a store without a CollectPlus returns label.
You can return parcels with cabin baggage dimensions 60 x 50 x50cm and up to 10 kg using CollectPlus.
You can find your nearest CollectPlus store by clicking here - www.collectplus.co.uk/store_locator and use the ‘Find a store’ search at the top of the page. Alternatively, you can text COLLECT and your postcode o 84555 (e.g. COLLECT WD17 1HP). Texts from 84555 are free to receive.Texts to 84555 are charged at your standard network rate. Full terms and conditions can be viewed here - www.collectplus.co.uk/smsterms.